Shipping policy

Shipping Policy

Effective Date: July 12, 2026

At PetSolv, we are committed to delivering premium pet products quickly, safely, and reliably to our customers across the United States. Please review our shipping policy below before placing your order.

Shipping Coverage

We currently ship to all 50 states within the United States.

Free Shipping

We proudly offer FREE Standard Shipping on all orders within the United States. There are no hidden shipping fees or additional delivery charges.

Order Cut-Off Time

Orders placed before 5:00 PM (Mountain Time - MT) on business days will begin processing the same day.

Orders placed after 5:00 PM MT, on weekends, or on U.S. federal holidays will be processed on the next business day.

Order Processing Time

Processing Time: 2–3 Business Days

During this time, we verify your order, prepare your items, perform quality checks, and securely package your shipment before dispatch.

Estimated Delivery Time

Transit Time: 4–5 Business Days

Once your order has been shipped, delivery typically takes between 4 and 5 business days, depending on your location and carrier availability.

Estimated Total Delivery Time

6–8 Business Days
- Processing: 2–3 Business Days
- Shipping: 4–5 Business Days

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking information to monitor your shipment throughout the delivery process.

Shipping Delays

While we strive to deliver every order on time, unexpected delays may occasionally occur due to:

Severe weather conditions
Carrier delays
High seasonal demand
Public holidays
Natural disasters or unforeseen circumstances

If your shipment experiences a significant delay, our customer support team will be happy to assist you.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order. PetSolv is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by customers.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date. We will work directly with the shipping carrier to resolve the issue as quickly as possible.